Refund Policy

01What you are buying

The quantity, price and applicable taxes are shown before checkout. A verified email address is required before any purchase, so we can reach you about it.

02How to request a refund

1. Open a Billing ticket, or email support@voiceiq.devSigned-in members can open a ticket on the Support page and follow the reply there. By email, use the address on your account and put "Refund" or "Billing" in the subject.
2. Include the detailsYour username, the purchase date, the transaction reference from your receipt, and what went wrong or why you are asking.
3. We check the recordsWe look at the payment, delivery and usage records, usually within a few business days, and reply with a decision or a question.
4. We process the outcomeApproved refunds go to the payment provider straight away. Corrections to credits appear in your balance.

03Eligibility

We review refund requests made within 14 days of a payment, and any request the law requires us to consider at any time. Submitting a request does not guarantee approval. How much of the purchase has been used and the reason for the request are relevant, subject to your mandatory rights.

As a guide, we normally approve refunds where credits were not delivered, you were charged twice, a renewal happened after you asked to cancel, or the service was defective in a way we cannot fix. We normally decline refunds for credits that have already been spent on successful generations or models, and for memberships that have been used for most of the paid period.

Starting to use digital content does not automatically remove every refund right; any lawful exception depends on the applicable rules and the consent you gave at checkout. Nothing here limits a remedy required by law.

04Cancelling a membership

1. Open the Billing pageSign in and go to Billing. Your membership sits at the top.
2. Choose Manage subscriptionThis opens the Stripe portal, where you can cancel in one step.
3. Keep your benefits to the end of the periodCancelling stops the next renewal. Everything you paid for stays active until the current period ends.

If you cannot reach the subscription page, email support before the next renewal and we will cancel it for you. Cancellation does not automatically refund an earlier payment; ask support if you want one reviewed. Purchased pack credits stay in your account, and monthly credits keep their stated expiry date. A first-month promotion does not lower later renewal prices unless the offer says so.

05Missing credits, duplicate charges and failed operations

Contact us promptly if paid credits do not appear, you believe you were charged twice, or an operation fails. We check the payment and usage records and arrange a correction or a refund. Our aim is to fix these without you having to argue the case.

A failed generation or model creation may leave credits temporarily reserved while its outcome is checked. That reservation is not a second purchase and clears once the outcome is known. Tell support if a reservation does not clear.

06Generation history and regenerated audio

Replaying or downloading audio already saved in your history does not cost anything. Submitting a regenerated prompt is a new generation at the displayed credit cost. If generation succeeds but saving to history fails, download the result from the player and contact support if you need help. Automatic history clean-up follows the published plan limits and does not reverse the credits used to make that audio. None of this limits your remedies for a defective or undelivered service.

07Direct crypto payments

Crypto purchases use the exact quoted amount and the network shown at checkout. Send one payment and submit its transaction ID; the purchase is delivered after verification and enough blockchain confirmations. Payments that are short, late or sent on an unsupported network need support review. Contact support with the order and transaction IDs, and do not send a second payment to fix a mismatch.

Because blockchain transfers cannot be reversed, approved crypto refunds are arranged directly with support rather than through the Stripe portal, normally to a wallet you nominate on the same network. Eligibility is the same as for card payments.

08After an approved refund

Refunds are sent through the payment provider, ordinarily to the original payment method. Card refunds typically appear within 5 to 10 business days depending on your bank. Credits and paid benefits linked to a refunded purchase may be removed or adjusted after review; a refund does not create a second credit entitlement. We tell you about any adjustment, and you can contact support if you think a balance change is wrong.

09Chargebacks and payment disputes

Please contact us before disputing a charge with your bank. We resolve almost every billing problem faster than a dispute process, and a chargeback on a purchase that was delivered as described may lead us to remove the associated credits and restrict purchases on the account while it is resolved. We always provide the payment provider with delivery and usage records when a dispute is opened.

10Your legal rights

Your statutory cancellation and consumer remedies remain available alongside this policy. Consumers in the European Union and United Kingdom may have a 14-day right to cancel a digital purchase, unless they agreed at checkout to immediate delivery and acknowledged that the right is lost once delivery begins. Where a law gives you a stronger remedy than this policy, the law applies. Nothing here limits a remedy required by law for a defective or undelivered service.